Customer Care

Returns & Refund Policy

We want you to love your custom apparel. If something is not right with your order, our straightforward return process is here to help.

30 Days

standard return window

100%

coverage on defects

3-5 Days

refund processing time

Guidelines

How Returns Work

Review our criteria for standard orders, custom printed items, and payment processing.

Eligible Apparel

Custom Orders

Refund Timing

Unworn, unwashed standard apparel with original tags attached can be returned within 30 days of delivery.

Custom embroidered or bespoke items are made to order and replaced or refunded if damaged or defective.

Once inspected at our studio, approved refunds post to your original payment method in 3 to 5 business days.

Need Help?

Start Your Return

Enter your order details below. Our support team will review your order and email a prepaid shipping label.

Artfully Imagined

Customizable apparel and unique accessories.

Design

Craft

designlabjax@gmail.com

+1-904-294-7834

© 2026. All rights reserved.

3728 Philips Hwy Unit 3

Jacksonville, FL 32207